FAQ
General Questions
No, AC Peptides does not provide advice on how to utilize research peptides. Our products are exclusively intended for research purposes only. Any inquiries or admissions about using our products for human consumption will result in an immediate refund of the order. Furthermore, emails that reference non-research use will not be addressed or answered.
Sign up for our newsletter and text messages to stay up to date on the latest sales and discount codes. We have a yellow banner on the website that we announce flash sales on too!
We ship within the USA.
Please contact us at acpeptidesdc@gmail.com to see what we have available.
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Due to the sensitive nature of this industry we can not accept returns. Click here for more details on our refund policy.
Payment
You need to contact us by email within 1 hour of purchase. We cannot update your order total but we can offer you a coupon towards your next purchase.
If contact is not made immediately than you’re accepting full charges. Discount codes are an extra for our customers. We can not honor discount codes over the 1 hour.
The best way to contact AC Peptides with order questions is via email; admin@acpeptides.is. Please do not send messages on social media as this will not be seen in a timely manner. All business related questions needs to go through the email; always please!
Shipping
If you opted into re-ship insurance; please provide a photograph of your damaged products to admin@acpeptides.is & we will reship another package to you & take care of any claims process on our end! This process can take up to a week as there is a process with USPS for us to be able to reship your package.
All paid orders ship 24 hours – 48 hours (Monday – Friday).
Orders placed or payment received after 2pm Friday – Sunday will always ship Monday.
Once your order leaves our facility, we cannot control the transit times. The estimates given are only estimates. These times update throughout the life cycle of the shipment. These shipping services provide no guarantee for an exact arrival time. To file complaints about transit times please visit your shipping carrier’s website (USPS).
Ground shipping is generally 2-3 days for Shipping Addresses on the East Coast
Ground shipping is generally 5 days for Shipping Addresses West of the Mississippi
On sale days, we need 48 – 72 hours more to ship out your order. Order volume generally triples or quadruples on sale days. Thank you for understanding.
Re-ship insurance is included in priority and ground shipping as it was built into the pricing structure. Re-ship insurance covers damaged or lost packages; not porch theft.
USPS has a process for re-ship insurance. We ask that you be patient through the process. We are on your side! We report the incident to USPS when we become aware, then we file for an investigation.
A claim has to be created and an investigation has to be done by the local USPS. This can take up to 7 days. If USPS deems that the package is in fact lost, then we will gladly re-ship out your package. We can not re-ship a package until USPS validates that the package is in fact lost.
Please reach out to us if your package is lost, missing or has not arrived.
If you pay for an order with 1-2 day Priority Express after 12pm EST, the package will not ship until the next day. 1-2 day priority is not overnight or next day air; it is 1-2 days.
If you order after 2pm on Friday or on the weekend your package will always ship out Monday.
We can not guarantee same day shipping on SALE days for Priority Express. On these days your order will generally go out within 48 hours.
USPS First class packages do not have to be scanned as they move through the delivery process.
USPS Priority mail updates sometimes are delayed – this does not necessarily affect your delivery time – it is merely an inconvenience in the tracking process.
We have no control over transit times. To inquire about your transit time visit:
USPS has no guarantee with shipping times and we have no control over transit times. As much as we wish we did, we do not. We do not offer refunds on shipping for late packages.
Contact your local USPS for a better understanding of their shipping processes or to inquire about your transit times visit:
I DIDN’T RECEIVE MY PACKAGE, BUT THE TRACKING SHOWS IT WAS DELIVERED, WHAT CAN I DO?
First, check with your immediate neighbors or mailroom. Check all entrances to your home. Carriers can drop packages off at the wrong address. In almost every situation the post office or UPS is able to locate the package when you follow the proper steps to notify them of an issue.
1. Call your local post office and provide your tracking number
2. See if the post office can send someone out to retrace the route to help track down the mis-delivered package. *It usually takes 5 days to be re-delivered.
3. If the Postmaster indicates that he/she cannot locate your package due to it being lost, please email the formal response to the service request you filed to admin@acpeptides.is so we can get your package shipped out again at no cost to you.
Orders
Please contact us immediately at admin@acpeptides.is with a picture of your products. Our customer service will always make it right!!!
You should receive a confirmation email after an order is placed. You will also receive confirmation once your order is processed with your order’s tracking information.
Your tracking information can also be found in My Account -> Orders.
Sometimes, our emails can land in your Spam, promotional or other inboxes. Please check ALL OF your inboxes by searching for “AC Peptides”. If you are unable to locate the confirmations, you may have entered your email incorrectly. Please email us at admin@acpeptides.is. We can easily edit your email address to ensure that you receive communication from us. Tracking info will come from admin@acpeptides.is. (please be sure to check ALL inboxes including SPAM inboxes)
An email response is provided as soon as possible but we ask that you give us a full 24 hours (Monday – Friday). If it is after 2pm EST on Friday, then we respectfully ask that you wait for a response when we are back at work on Monday morning. Weekends will be the only time that an email might go un-answered for 2 days. The appropriate email to email is admin@acpeptides.is. THANKS!
If you placed an order and forgot to add an item to your cart; another order will need to be submitted. We can not add products to orders as there will be no record of it on our end. All products must be run through our site. Please do not email and request products being added to your order. Although we could do this at one time; we can no longer accept these types of requests.
