FAQ
General Questions
No, AC Peptides does not provide advice on how to utilize research peptides. Our products are exclusively intended for research purposes only. Any inquiries or admissions about using our products for human consumption will result in an immediate refund of the order. Furthermore, emails that reference non-research use will not be addressed or answered.
Sign up for our newsletter and text messages to stay up to date on the latest sales and discount codes. We have a yellow banner on the website that we announce flash sales on too!
We ship within the USA.
Please contact us at [email protected] to see what we have available.
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Due to the sensitive nature of this industry we can not accept returns. In special cases of unused peptides, we might be able to accept your return. Please contact [email protected] with your request, pictures, and your method of payment. There will be a restocking fee of $10 which covers the cost of shipping and handling. Any possibility of a refund is fully at our discretion and is not guaranteed due to the sensitive nature of peptides. Click here for more details on our refund policy.
Payment
You need to contact us by email within 1 hour of purchase. We cannot update your order total but we can offer you a coupon towards your next purchase.
If contact is not made immediately than you’re accepting full charges. Discount codes are an extra for our customers. We can not honor discount codes over the 1 hour.
Please reach out to [email protected] and let us know.
If the payment was declined sometimes the bank will put a short hold on the amount of a failed transaction.
If there was an error during your order process we will always make any situation right; just contact us!
Please note – we have no control on how quickly a refund is returned to your account & you would need to contact your bank. All banks have varying times on refunds, generally 3-5 business days.
AC Peptides utilizes a high-risk credit card processor to accept credit card payments directly on our site. This allows us to process orders immediately upon receipt, ensuring a smooth and efficient experience for our customers. Due to the nature of high-risk processing, we incur a higher rate per transaction.
To maintain the convenience and speed of direct credit card payments, we share this processing rate with our customers as a service fee. This approach eliminates the delays and potential errors associated with third-party or manual payment methods, providing the highest level of safety and convenience.
We believe this streamlined process enhances your overall shopping experience by ensuring your orders are processed quickly and securely.
The best way to contact AC Peptides with order questions is via email; [email protected]. Please do not send messages on social media as this will not be seen in a timely manner. All business related questions needs to go through the email; always please!
You need to contact us by email within 1 hour of purchase.
If contact is not made immediately than you’re accepting full charges. Discount codes are a perk for our customers. We can not honor discount codes over the 1 hour.
The best way to contact AC Peptides with order questions is via email; [email protected]. Please do not send messages on social media as this will not be seen in a timely manner. All business related questions needs to go through the email; always please!
Shipping
I DIDN’T RECEIVE MY PACKAGE, BUT THE TRACKING SHOWS IT WAS DELIVERED, WHAT CAN I DO?
First, check with your immediate neighbors or mailroom. Check all entrances to your home. Carriers can drop packages off at the wrong address. In almost every situation the post office or UPS is able to locate the package when you follow the proper steps to notify them of an issue.
1. Call your local post office and provide your tracking number
2. See if the post office can send someone out to retrace the route to help track down the mis-delivered package. *It usually takes 5 days to be re-delivered.
3. If the Postmaster indicates that he/she cannot locate your package due to it being lost, please email the formal response to the service request you filed to [email protected] so we can get your package shipped out again at no cost to you.
If you opted into re-ship insurance; please provide a photograph of your damaged products to [email protected] & we will reship another package to you & take care of any claims process on our end! This process can take up to a week as there is a process with USPS for us to be able to reship your package.
All paid orders ship within 24 hours (Monday – Friday). Orders placed and paid for before 2pm generally will ship the same day.
Orders placed or payment received after 2pm Friday – Sunday will ship Monday.
Once your order leaves our facility, we cannot control the transit times. The estimates given for priority & ground shipping are only estimates. These times update throughout the life cycle of the shipment. These shipping services provide no guarantee for an exact arrival time. To file complaints about transit times please visit your shipping carrier’s website (USPS).
On sale days, we need 24 hours more to ship out your order; even if it was placed before 2pm, there only guarantee is that it will go out within 24 hours. Order volume triples on sale days. Thank you for understanding.
Re-ship insurance is included in priority and ground shipping as it was built into the pricing structure. Re-ship insurance covers damaged or lost packages; not porch theft. The extra $4.00 charge that you are paying for is to cover re-ship insurance in the event that your package is deemed lost or damaged. USPS has a process for re-ship insurance. We ask that you be patient through the process. We are on your side! We report the incident to USPS when we become aware, then we file for an investigation.
A claim has to be created and an investigation has to be done by the local USPS. This can take up to 7 days. If USPS deems that the package is in fact lost, then we will gladly re-ship out your package. We can not re-ship a package until USPS validates that the package is in fact lost.
If you pay for an order with 1-2 day Priority Express after 2pm EST, the package will not ship until the next day. 1-2 day priority is not overnight or next day air; it is 1-2 days.
If you order after 2pm on Friday or on the weekend your package will ship out Monday.
We can not guarantee same day shipping on SALE days for Priority Express as the volume of orders is tripled on these days. Your order will still go out within 24 hours.
USPS First class packages do not have to be scanned as they move through the delivery process.
USPS Priority mail updates sometimes are delayed – this does not necessarily affect your delivery time – it is merely an inconvenience in the tracking process.
We have no control over transit times. To inquire about your transit time visit:
Unfortunately, the most we can do is wait for it to arrive. USPS has no guarantee with priority shipping so if it takes a little longer, there is limited we (AC Peps) can do besides try to lend support until your package arrives. Usually the package arrives a day later in most cases. Please understand that when choosing 2-3 day priority shipping; there is NO guarantee that the package will come in 2-3 days but it should in theory based off the way that USPS advertises it. The shipping on our website is mirrored identically to the way that USPS advertises it to the world, so we follow suite.
An example of a circumstance that it could take longer is if you live mid-country to the west coast as we are in NY and shipping times can take a little longer due to geographical location. There are many reasons a package can get hung up but if it does, please be patient, we understand your frustration & are on your side!
We have no control over transit times. As much as we wish we did, we do not. We do not offer refunds on shipping for late packages.
Contact your local USPS for a better understanding of their shipping processes or to inquire about your transit times visit:
Orders
Please contact us immediately at [email protected] with a picture of your products. Our customer service will always make it right!!!
You should receive a confirmation email after an order is placed. You will also receive confirmation once your order is processed with your order’s tracking information.
Your tracking information can also be found in My Account -> Orders.
Sometimes, our emails can land in your Spam, promotional or other inboxes. Please check ALL OF your inboxes by searching for “AC Peptides”. If you are unable to locate the confirmations, you may have entered your email incorrectly. Please email us at [email protected]. We can easily edit your email address to ensure that you receive communication from us. Tracking info will come from [email protected]. (please be sure to check ALL inboxes including SPAM inboxes)
An email response is provided as soon as possible but we ask that you give us a full 24 hours (Monday – Friday). If it is after 2pm EST on Friday, then we respectfully ask that you wait for a response when we are back at work on Monday morning. Weekends will be the only time that an email might go un-answered for 2 days. The appropriate email to email is [email protected]. THANKS!
If you placed an order and forgot to add an item to your cart; another order will need to be submitted. We can not add products to orders as there will be no record of it on our end. All products must be run through our site. Please do not email and request products being added to your order. Although we could do this at one time; we can no longer accept these types of requests.
